Client Service Specialist / Scheduling Coordinator in Tucson, AZ at NurseCore

Date Posted: 2/19/2021

Job Snapshot

Job Description

Overview


Client Service Specialist


Launch an exciting career in the home care and medical staffing industry! NurseCore is seeking a Client Service Specialist for our Tucson location.  We offer competitive compensation, full benefits, and the chance to build a rewarding and fulfilling career with an industry leader.  If you’re motivated, enthusiastic and have experience in a service related industry, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!

Responsibilities

As a Client Service Specialist you will provide support for a variety of recruitment/staffing activities. This includes making service calls to referral sources and prospects, processing applications and assigning personnel to clients. You will also be responsible for assisting with miscellaneous duties to ensure the efficient operation of the office.

Additional responsibilities:

  • Receives and coordinates home care referrals and/or facility staffing requests
  • Assigns qualified personnel competent to work the case
  • Ensures orders are timely and filing is current
  • Supports branch recruitment efforts to include interviewing, hiring and orienting field staff
  • Makes service calls to referral sources to offer available personnel and to prospects to gather information regarding client needs
  • Tracks physician orders, case conferences, re-certifications, in-service and supervisory visits
  • Orders and monitors medical and office supplies under direction of supervising nurse and Branch Director
  • Ensures compliance with licensure and credentialing requirements
  • Files and maintains integrity of employee personnel files and client charts
  • Completes data entry as assigned
  • Counsels field employees involving violation of non-clinical matters
  • Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
  • Exemplifies AWESome company standards
  • All other duties as assigned

Qualifications

Take a look at the requirements below, to see what you’ll need to take advantage of this exciting opportunity! 

  • At least two years of experience in home care, home health
  • Two years of medical staff recruiting experience preferred 
  • Sense of urgency
  • Mentality to provide highest level of customer satisfaction
  • Growth oriented
  • Punctual and professional
  • Accountable for results/outcomes

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